Terms of Service

Welcome to https://www.crystale.hk (the "Website"). These online shopping terms and conditions, privacy policy terms, personal data collection statement, and disclaimer apply to your browsing and use of this Website and any transactions you make through this Website with Style Natural Crystal Limited (the "Company"). Please read the shopping terms and conditions, privacy policy terms, personal data collection statement, and disclaimer carefully before using this Website. By using this Website or any part of it, you indicate that you have read, understood, and agreed to be bound by these terms and conditions.

1. All product prices and discount offers are based on the information displayed on this Website at the time.

2. All products are priced in the currency selected on the Website.

3. You must complete the online billing form to conduct online transactions.

4. After receiving your order information, the Company will confirm the availability of the product and arrange for delivery or self-pickup as soon as possible.

5. The Company reserves the right to change product prices without prior notice. All orders are subject to the Company's final confirmation based on stock availability.

6. After completing the online transaction, we will send the purchase receipt to your email, but all orders are subject to final confirmation based on the availability of the relevant products.

7. If you notify us of an address change during the delivery of the products after order confirmation, the Company reserves the right to charge you an additional shipping fee.

8. All orders are subject to final confirmation based on the availability of the relevant products. If the Company cannot provide any products or services in your order, you will be notified via phone or email before or on the delivery date to arrange a refund. The Company will review the reasons for your return or exchange and reserves the right to reject any return requests.

9. Upon receiving the products, you must check if the products are damaged. If you find any damage (including wrong pages, misprints, incorrect binding, or missing pages, excluding intentional damage), please notify the Company's customer service department within 24 hours from the date of receipt to arrange for a replacement.

10. Except for the refund or return situations stated in clauses 8 and 9, the Company and the Website are not responsible for any direct or indirect risks, losses, or damages caused by transactions made through the Website, and you should bear the risks yourself.

11. The Company will do its best to ensure that the products are delivered to the address provided by you before the delivery date. If the products cannot be successfully delivered within 60 days after the delivery date due to your reasons, the Company reserves the right to reject any refund requests.

12. In case of any disputes arising from refunds or returns, the Company reserves the final decision.

13. The Company shall not be liable for any responsibility or compensation if the Company fails to accurately provide the required products or services due to force majeure (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, or any situation beyond the Company's control).

14. The content provided by this Website, including but not limited to text, files, music, sound files, photos, videos, graphics, or advertisements, is for your online browsing only and is protected by copyright, trademark, patent, or other intellectual property laws. You may download content protected by intellectual property rights for personal or non-commercial use only. You must retain the complete content and not reprint, copy, distribute, or create derivative works from the downloaded content without prior written consent from the Website.

15. You must not use the content of this Website for illegal purposes. You are fully responsible for the information transmission process. The Website reserves the right to prohibit any actions that harm the Company and third parties or are illegal. The Company, the Website, and its employees and directors are not responsible for any actions or inactions taken by you online, and you must comply with local and overseas laws and not engage in illegal activities, including but not limited to:

16. Activities that infringe on others' privacy and damage reputations, such as defamation, harassment, stalking, and threats; and

17. Creating and distributing inappropriate, abusive, defamatory, offensive, obscene, immoral, or illegal information.

18. No one other than the parties to this online shopping contract has the right to enforce the terms of the online shopping according to the Contracts (Rights of Third Parties) Ordinance (Cap. 623) of the Hong Kong Special Administrative Region.

19. These terms and conditions will be interpreted and governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong"). You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

20. The application of each part of these terms and conditions is limited to the extent permitted by law. If any part of these terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part will be declared invalid in that jurisdiction, without affecting the validity, legality, or enforceability of the remaining parts in that jurisdiction or other jurisdictions.

21. The Company reserves the right to amend these terms and conditions at its sole discretion.

22. In case of any disputes, the Company reserves the final decision.